Privacy Policy

Only Care Limited (“Only Care”, “we”, “our” or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, enquire about our services, book a care assessment or home tour, or apply for a role with Only Care Limited.

We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Who We Are

Only Care Limited
Company Registration Number: 06788225

5 Churchill Court
58 Station Road
North Harrow
HA2 7SA

Email: hello@onlycareltd.com
Telephone: 0203 935 0000

Information We Collect

We may collect personal information when you:

  • Complete a contact form.
  • Request information about our care services.
  • Book a home tour or care assessment.
  • Contact us by email or telephone.
  • Apply for a job through our careers pages.

This information may include:

  • Your name.
  • Email address.
  • Telephone number.
  • Address where provided.
  • Details relating to your enquiry.
  • Employment history and qualifications when applying for a role.

We may also automatically collect technical information when you use our website, including your IP address, browser type, device information, pages visited and website usage data.

How We Use Your Information

We use your information to:

  • Respond to enquiries.
  • Arrange care assessments and home tours.
  • Provide information about our services.
  • Process job applications.
  • Improve our website and services.
  • Monitor website performance and security.
  • Meet legal and regulatory requirements.

Our Lawful Basis for Processing

We process your personal information where we have a lawful basis to do so. This may include:

  • Your consent.
  • Taking steps before entering into an agreement.
  • Our legitimate interests in operating and improving our services.
  • Compliance with legal obligations.

If we rely on your consent, you can withdraw this at any time.

Recruitment Information

If you apply for a position with Only Care Limited, we will use the information you provide to assess your application and manage the recruitment process.

This may include your CV, employment history, qualifications, experience and references where appropriate.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We use services including Google Analytics, Google Ads and the Meta Pixel to help us measure website performance and the effectiveness of our marketing activity.

These technologies may collect information about your visit where you have provided consent through our cookie settings.

For more information, please see our Cookies Policy.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who support our website, technology, recruitment and marketing activities. These organisations are required to keep your information secure and only use it for agreed purposes.

We may also share information where required by law or to comply with regulatory obligations.

How We Protect Your Information

We take appropriate measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

While we take reasonable steps to protect your information, no online service can be guaranteed to be completely secure.

How Long We Keep Your Information

We keep personal information only for as long as necessary for the purpose it was collected, including meeting legal, accounting and regulatory requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of your information where appropriate.
  • Object to certain uses of your information.
  • Restrict processing in certain circumstances.
  • Withdraw consent where applicable.

If you would like to exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we handle your information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and recommend checking their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact:

Only Care Limited
5 Churchill Court
58 Station Road
North Harrow
HA2 7SA

Email: hello@onlycareltd.com
Telephone: 0203 935 0000

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